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IIBA CCBA (Certification of Capability in Business Analysis) Certification Exam is one of the most sought-after certifications in the business analysis industry. Certification of Capability in Business Analysis (CCBA) certification is offered by the International Institute of Business Analysis (IIBA) and is designed to recognize individuals who have a strong understanding of business analysis principles and practices. The CCBA Certification Exam is ideal for business analysts who have a few years of experience and are looking to take the next step in their career.

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IIBA Certification of Capability in Business Analysis (CCBA) Sample Questions (Q11-Q16):

NEW QUESTION # 11
When an organization is using a change-driven approach to business analysis, how are communications managed?

A. Communications in a change-driven approach are all ad hoc.
B. Communications in a change-driven approach to business analysis focus more on the frequency of communication.
C. Communications in a change-driven approach typically use face-to-face channels.
D. Communications in a change-driven approach focus more on formal communications.

Answer: B

Explanation:
Explanation
Communications in a change-driven approach to business analysis focus more on the frequency of the communication than an organization using a plan-driven approach.
Answer D is incorrect. Face-to-face communication is an excellent communication method, but this does not accurately describe communication in a change-driven business analysis approach.
Answer C is incorrect. Formal communications happen more in a plan-driven business analysis approach.
Answer B is incorrect. Ad hoc communications do happen often in a change-driven approach, but not all communications in this environment are ad hoc.

NEW QUESTION # 12
A business analyst (BA) has completed multiple workshops involving a number of stakeholders including the project manager however, the elicitation results are inconsistent between the stakeholders. How should the variation in results be resolved?

A. The project manager should model requirements in a review meeting.
B. The BA should model the elicited requirements in a review meeting.
C. The project manager should decide which requirement is relevant.
D. The BA should select which requirements are correct.

Answer: B

Explanation:
The BA should model the elicited requirements in a review meeting to resolve the variation in results among stakeholders after completing multiple workshops involving them. Modeling the elicited requirements means creating graphical or textual representations of the requirements to communicate their meaning, structure, relationships, or behavior. Modeling the elicited requirements in a review meeting can help to resolve any inconsistencies, conflicts, gaps, or ambiguities among stakeholder perspectives.
The other options are incorrect because:
Option A is incorrect because letting the project manager decide which requirement is relevant is not a way to resolve the variation in results among stakeholders after completing multiple workshops involving them. This is an authoritative technique that is based on the power or influence of a single person or group over others. Authoritative techniques can expedite or simplify the decision-making process, but they may not reflect the consensus or agreement of all stakeholders.
Option B is incorrect because letting the BA select which requirements are correct is not a way to resolve the variation in results among stakeholders after completing multiple workshops involving them. This is an authoritative technique that is based on the power or influence of a single person or group over others. Authoritative techniques can expedite or simplify the decision-making process, but they may not reflect the consensus or agreement of all stakeholders.
Option C is incorrect because letting the project manager model requirements in a review meeting is not a way to resolve the variation in results among stakeholders after completing multiple workshops involving them. This is an authoritative technique that is based on the power or influence of a single person or group over others. Authoritative techniques can expedite or simplify the decision-making process, but they may not reflect the consensus or agreement of all stakeholders.
Reference:
BABOK Guide v3, section 10.30: Data Modeling
CCBA Exam Questions, question 23

NEW QUESTION # 13
A business analyst (BA) creates several use case scenarios to specify the requirements for a system. When the beta version of the system is released, there are problems because several important pieces of information are missing. What should the BA have done to avoid this situation?

A. Prepared activity diagrams
B. Identified assumptions
C. Performed decision analysis
D. Analyzed completeness

Answer: D

Explanation:
The business analyst (BA) should have analyzed the completeness of the use case scenarios to avoid the situation of missing important pieces of information in the system. According to the BABOK Guide, completeness is "the degree to which a set of requirements contains all the information necessary to achieve the business objectives" 3. By analyzing the completeness of the use case scenarios, the BA can ensure that they cover all the possible paths, exceptions, preconditions, postconditions, and data elements of the system. Performing decision analysis, identifying assumptions, and preparing activity diagrams are useful techniques, but they do not directly address the issue of completeness. References: 3: BABOK Guide, Version
3, Section 8.2 Analyze Current State

NEW QUESTION # 14
Holly's organization uses a plan-driven approach to business analysis. When it comes to communication in Holly's organization what type of communication will likely be required?

A. Ad hoc
B. Face-to-face
C. Formal
D. Chain of command

Answer: C

Explanation:
A plan-driven approach to business analysis is an approach that plans upfront with maximum control of what the expected implementation would be. The waterfall project methodology supports a predictive approach in planning. In this approach, the business analyst defines the requirements at ahigh level and then seeks formal approval from the stakeholders before proceeding to the next phase of the project. This ensures that the scope and objectives of the project are clear and agreed upon by all parties involved. The initial requirements are also known as the business requirements or the scope statement. They provide a broad overview of the problem or opportunity, the desired outcomes, the assumptions, constraints, and risks1.
When it comes to communication in a plan-driven approach, the type of communication that is likely required is formal. Formal communication is communication that follows a predefined structure, format, and protocol. It is usually documented, approved, and distributed through official channels. Formal communication is suitable for a plan-driven approach, as it helps to ensure clarity, consistency, accuracy, and traceability of the information. Formal communication also helps to manage expectations, reduce ambiguity, and avoid conflicts or misunderstandings2.
The other options are not correct types of communication that are likely required in a plan-driven approach:
A . Face-to-face: Face-to-face communication is communication that occurs when the participants are physically present and interact directly with each other. It is usually informal, spontaneous, and dynamic. Face-to-face communication is more suitable for an adaptive or agile approach, as it helps to foster collaboration, feedback, and trust among the stakeholders2.
B . Ad hoc: Ad hoc communication is communication that occurs without any prior planning or preparation. It is usually informal, flexible, and responsive. Ad hoc communication is more suitable for an adaptive or agile approach, as it helps to accommodate changes, uncertainties, and emergent issues2.
C . Chain of command: Chain of command communication is communication that follows the hierarchical structure of the organization. It is usually formal, authoritative, and controlled. Chain of command communication is not a type of communication that is specific to a plan-driven approach, as it can be used in any organizational context. However, it may not be the most effective or efficient way of communicating, as it may create delays, distortions, or barriers in the information flow2. Reference:
1: How to Choose the Right Business Analysis Approach2, section Waterfall Approach, page 1-2
2: How to create a business analysis communication plan1, section Types of communication, page 2-3

NEW QUESTION # 15
A business analyst (BA) is measuring solution performance of a new system. What should the BA consider to avoid skewed results and an inaccurate conclusion?

A. Currency
B. Timing
C. Frequency
D. Volume

Answer: B

Explanation:
Explanation
When analyzing performance data, business analysts consider the time period when the data was collected to guard against anomalies and skewed trends. A large enough sample size over a sufficient time period will provide an accurate depiction of solution performance on which to make decisions and guard against false signals brought about by incomplete data. Any pronounced and repeated trends, such as a noticeable increase in errors at certain times or a change in process speed when volume is increased, are noted.

NEW QUESTION # 16
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