Salesforce-Sales-Representative試験勉強攻略、Salesforce-Sales-Representative復習攻略問題
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Salesforce Salesforce-Sales-Representative 認定試験の出題範囲:
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有難い-素晴らしいSalesforce-Sales-Representative試験勉強攻略試験-試験の準備方法Salesforce-Sales-Representative復習攻略問題
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Salesforce Certified Sales Representative 認定 Salesforce-Sales-Representative 試験問題 (Q123-Q128):
質問 # 123
A sales representative wants to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution.
What should they use?
正解:A
解説:
A solution unit is what the sales rep should use to transition to a recommendation in a way that demonstrates their ability to provide a competitive solution. A solution unit is a statement that consists of three parts: fact, application, and benefit. A fact is a feature or attribute of the product that is relevant to the customer's pain points or needs. An application is how the fact can be used or applied by the customer in their situation. A benefit is how the application provides value or advantage to the customer in terms of solving their problems or achieving their goals. A solution unit helps to show how the product can meet or exceed the customer's expectations and differentiate it from competitors. Reference: https://www.salesforce.com/resources/articles/value-selling/#value-selling-methods
質問 # 124
How can a sales representative begin a confirming question?
正解:B
解説:
"What I hear you saying is..." is a way to begin a confirming question. A confirming question is a question that helps to verify or validate what the customer says or means. A confirming question helps to show understanding, empathy, and respect for the customer's concerns, as well as to avoid confusion, misunderstanding, or miscommunication. Reference: https://www.salesforce.com/resources/articles/sales-questions/#sales-questions-types
質問 # 125
An experienced sales representative has several new leads and wants to understand their pain points and decide if the company can meet their needs.
At which stage should the sales rep complete a qualification call with the new leads?
正解:B
解説:
During the prospecting stage, a sales representative identifies and reaches out to potential leads to assess their interest and fit for the company's offerings. Completing a qualification call with new leads at this stage is crucial to understanding their pain points, needs, and whether the company's solutions can meet those needs. This step is essential for efficiently allocating resources to leads with the highest potential for conversion. Salesforce emphasizes the importance of effective prospecting and qualification processes to ensure sales efforts are focused on the most promising opportunities.
質問 # 126
A sales representative proposes an engagement solution that works seamlessly across all media to a customer.
Which strategy supports the solution?
正解:C
解説:
Multi-channel is the strategy that supports an engagement solution that works seamlessly across all media.
Multi-channel means using different communication channels (such as email, phone, social media, web chat, etc.) to reach and interact with customers and prospects. Multi-channel helps to increase customersatisfaction, loyalty, and retention by providing them with convenience, choice, and consistency.References:https://www.
salesforce.com/resources/articles/multichannel-marketing/#multichannel-marketing-definition
質問 # 127
A sales representative learns from a survey that a strategic customer has a low satisfaction score because they are using only some of the products in their contract.
What should the sales rep do first to improve customer satisfaction?
正解:C
解説:
Adding the customer to an educational marketing campaign is the best answer because it can help the customer learn more about the products they have purchased and how to use them effectively. This can increase the customer's satisfaction and loyalty, as well as create opportunities for cross-selling and upselling in the future. Offering a comprehensive demo of the products to the customer or encouraging the customer to purchase additional products are not the best options, because they may overwhelm orannoy the customer who is already dissatisfied with their current contract. The sales rep should first focus on helping the customer get the most value out of the products they already have, and then explore theirneeds and challenges for potential additional solutions. References: Certification - Sales Representative - Trailhead, [Sales Rep Training: Prepare Your Team to Sell Successfully - Trailhead]
質問 # 128
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成功した方法を見つけるだけで、失敗の言い訳をしないでください。SalesforceのSalesforce-Sales-Representative試験に受かるのは実際にそんなに難しいことではないです。大切なのはあなたがどんな方法を使うかということです。PassTestのSalesforceのSalesforce-Sales-Representative試験トレーニング資料はよい選択で、あなたが首尾よく試験に合格することを助けられます。これも成功へのショートカットです。誰もが成功する可能性があって、大切なのは選択することです。
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