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Pdf 100-140 Files - 100-140 Exam Lab Questions

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Cisco Certified Support Technician (CCST) IT Support Sample Questions (Q81-Q86):

NEW QUESTION # 81
An IT support technician receives an email from what appears to be the IT director asking for immediate password resets for several accounts. The email lacks the usual formalities and seems rushed.
What is the most appropriate response?

A. Ignore the email as it does not follow protocol
B. Verify the request by contacting the IT director through a known internal communication channel
C. Forward the email to a colleague for a second opinion
D. Reset the passwords as requested and notify the director via reply

Answer: B

Explanation:
It is crucial to verify unusual or informal requests for sensitive operations directly through secure, known communication channels to prevent compliance with potentially fraudulent demands.
Option A is incorrect as it could lead to unauthorized access if the request is fraudulent Option C is incorrect because ignoring the email may lead to potential security risks if the request was legitimate Option D is incorrect because forwarding the email does not address the verification of the request and could compromise the supposed sensitive nature of the email

NEW QUESTION # 82
What is a potential drawback of mapping Dropbox as a network drive in a corporate environment that IT support should be aware of?

A. Automatic encryption of all stored files
B. Reduced security due to cloud-based storage
C. Dependency on internet connectivity for access to files
D. Increased local storage usage on each user's computer

Answer: C

Explanation:
Mapping Dropbox as a network drive means that users will depend on an active internet connection to access their files. This could be problematic in areas with unstable internet connectivity or during network outages.
Option A is incorrect because mapping as a network drive does not necessarily use more local storage unless files are set to be available offline.
Option B is incorrect because Dropbox provides strong security measures, and using it as a network drive does not inherently reduce security.
Option D is incorrect because while Dropbox does offer encryption, it's not an automatic consequence of mapping it as a network drive.

NEW QUESTION # 83
A user is attempting to install new software on a Windows 10 PC and needs to confirm the version and build of their operating system to ensure compatibility. What should the IT support technician advise the user to do to find this information quickly?

A. Navigate to Control Panel > System and Security > System
B. Go to Settings > Update & Security > Windows Update
C. Open Command Prompt and type winver
D. Right-click on "This PC" and select "Properties"

Answer: C

Explanation:
Correct Answer. B. Open Command Prompt and type winver The winver command in Command Prompt provides a pop-up window displaying the Windows version and build number. This method is quick and displays precisely the needed information for software compatibility checks.
Option A is incorrect because right-clicking on "This PC" and selecting "Properties" does show the OS version but can sometimes lack detailed build information depending on the system configuration.
Option C is incorrect because although navigating to Control Panel > System and Security > System does show detailed system information, it is a longer process compared to using the winver command.
Option D is incorrect because going to Settings > Update & Security > Windows Update focuses on updates and does not directly show OS version and build information.

NEW QUESTION # 84
During operation, a user reports that their desktop PC randomly reboots without warning. What is the most likely hardware component to investigate first?

A. The sound card
B. The keyboard and mouse
C. The network interface card (NIC)
D. The power supply unit (PSU)

Answer: D

Explanation:
Correct Answer. A. The power supply unit (PSU) Random reboots can often be attributed to issues with the power supply unit, which may be failing or inadequate to meet the system's power demands.
Option B is incorrect because peripherals like the keyboard and mouse are unlikely to cause system reboots.
Option C is incorrect because while network issues can disrupt connectivity, they do not typically cause reboots.
Option D is incorrect because a sound card malfunction would not usually lead to system reboots.

NEW QUESTION # 85
During the installation of a point-of-sale system, a technician needs to ensure that the serial port connections are configured correctly.
What is an essential setting that must be verified on the serial port for proper communication?

A. Brightness setting
B. Resolution setting
C. USB compatibility
D. Baud rate

Answer: D

Explanation:
Correct Answer. B. Baud rate The baud rate is a critical setting for serial port configurations, as it determines the speed at which data is transmitted between devices. Incorrect baud rate settings can prevent effective communication between devices, leading to data loss or communication failures.
Option A is incorrect because resolution settings are relevant for video outputs and have no bearing on serial communication.
Option C is incorrect because brightness settings affect visual display units, not serial data transmission.
Option D is incorrect because USB compatibility concerns digital data ports and interfaces, not serial communication parameters.

NEW QUESTION # 86
......

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