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Peoplecert ITIL-4-BRM日本語試験情報 & ITIL-4-BRM復習対策書

私たちの会社は、コンテンツだけでなくディスプレイ上でも、ITIL-4-BRM試験材料の設計に最新の技術を採用しています。激しく変化する世界に対応し、私たちのITIL-4-BRM試験資料のガイドで、あなたの長所を発揮することができます。また、あなたも私たちのITIL-4-BRM試験資料を使って、個人的に重要な知識を集約し、自分の需要によって、ITIL-4-BRM試験のために様々な勉強方法を選ぶことができます。

当社のITIL-4-BRMトレーニング資料は国内外で有名です。主な理由は、コア競争力を持たない他の会社があるためです。市場には多くの複雑な類似製品があります。独自に必要です。他の製品とのITIL-4-BRMテストの質問は、ITIL-4-BRM学習教材を更新する最も中核的な専門家チームがあることです。製品のポイント。

>> Peoplecert ITIL-4-BRM日本語試験情報 <<

ITIL-4-BRM復習対策書、ITIL-4-BRM復習テキスト

一般的には、IT技術会社ではPeoplecert ITIL-4-BRM資格認定を持つ職員の給料は持たない職員の給料に比べ、15％より高いです。これなので、IT技術職員としてのあなたはXhs1991のPeoplecert ITIL-4-BRM問題集デモを参考し、試験の準備に速く行動しましょう。我々社はあなたがPeoplecert ITIL-4-BRM試験に一発的に合格するために、最新版の備考資料を提供します。

Peoplecert ITIL-4-BRM 認定試験の出題範囲：

トピック
出題範囲

トピック 1

Business Relationship Management Roles and Responsibilities: This section of the exam measures the skills of a Service Relationship Manager and focuses on identifying and defining the core responsibilities, skills, and knowledge areas required for successful business relationship management. Candidates will be expected to understand how this role contributes to connecting service providers with consumers and aligning IT services with business outcomes.

トピック 2

Performance Measurement and Success Factors: This section of the exam measures the skills of a Business Relationship Manager and focuses on identifying appropriate metrics and key success factors to evaluate relationship effectiveness. Candidates will learn how to use these indicators to continuously improve relationship management practices and align them with the organization’s strategic goals.

トピック 3

Strategic and Operational Stakeholder Engagement: This section of the exam measures the skills of a Business Relationship Manager and addresses how to ensure that stakeholders at every level understand and support the service strategy. It highlights the importance of engaging both strategic and operational stakeholders in co-creating value, aligning expectations, and working toward shared goals across the service value system.

トピック 4

Capability Assessment Using the ITIL Maturity Model: This section of the exam measures the skills of a Service Relationship Manager and involves assessing the current maturity of the organization’s relationship management capabilities. The focus is on applying the ITIL Maturity Model to identify gaps, guide improvements, and support long-term growth through structured capability development.

トピック 5

Relationship Models and Value Co-Creation: This section of the exam measures the skills of a Service Relationship Manager and covers how to develop and apply effective relationship models based on ITIL best practices. It focuses on fostering long-term collaboration between service providers and consumers to improve communication, transparency, and the overall customer experience in a structured and measurable way.

Peoplecert ITIL 4 Specialist: Business Relationship Management 認定 ITIL-4-BRM 試験問題 (Q25-Q30):

質問 # 25
Which is an example of 'Analysing the Voice of the customer'?

A. Responding to a customer regarding their concerns about relationship management activities.
B. Performing regular reviews of 'Voice of the customer' activities
C. Surveying customers about their opinions of a new software application
D. Interpreting feedback from customers about a software application and prioritizing actions

正解：D

解説：
Analysing the Voice of the Customer involves reviewing and interpreting customer feedback to identify priorities and actions, which is exemplified by interpreting feedback and prioritizing actions.

質問 # 26
Which is an example of the 'Prepare the team' step of Gemba walks?

A. A business relationship manager informs staff of a future Gemba walk of the value stream for creating a new service
B. A relationship manager discusses the findings of a Gemba walk with other stakeholders
C. A relationship manager asks another manager to join the Gemba walk for onboarding new customers
D. A relationship manager records the findings of observing the negotiation of service targets

正解：A

解説：
"Prepare the team" involves informing and readying participants for the upcoming Gemba walk; notifying staff about the future observation aligns with that preparatory activity.

質問 # 27
What is an output of the 'managing business relationship journeys' process?

A. BRM training and awareness material
B. A review of the organization's culture
C. Business relationship principles and models
D. Updated relationship records

正解：D

解説：
An output of managing business relationship journeys is updated relationship records, which capture the current status and outcomes of those journeys for ongoing management.

質問 # 28
An organization has assembled a small team to do a self-assessment of its business relationship management capabilities in advance of a formal assessment. The team has reviewed all the criteria for level 2.
What should this team do NEXT?

A. Identify evidence for every criterion that has been met.
B. Proceed to Level 3.
C. Look for evidence of missing capabilities.
D. Set the target capability level.

正解：A

解説：
After reviewing Level 2 criteria, the next step is to collect and document evidence for each criterion that has been met to validate the assessment before moving forward.

質問 # 29
Which BEST describes the service relationship journey?

A. The actions that a service provider undertakes to build a relationship with service consumers
B. The actions that service consumers undertake to be able to use a provider's services
C. The steps a service consumer and a service provider undertake together to co-create value
D. The experience consumers have as a result of service interactions with a service provider

正解：C

解説：
The service relationship journey encompasses the collaborative steps taken by both the service consumer and provider to co-create value through their interactions.

質問 # 30
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Xhs1991がPeoplecert認証ITIL-4-BRM試験対策ツールのサイトで開発した問題集はとてもPeoplecert認証試験の受験生に適用します。Xhs1991が提供した研修ツールが対応性的なので君の貴重な時間とエネルギーを節約できます。

ITIL-4-BRM復習対策書: https://www.xhs1991.com/ITIL-4-BRM.html